365 days
Staffed through public holidays, typhoons and the small hours.
24小時服務中心
The centre that never sleeps.
Every EasiLink alarm is answered by a trained operator here in Hong Kong, never a machine, never an overseas call queue.
What happens when the button is pressed
01
The alarm connects
The unit opens a two-way voice call to the monitoring centre in seconds.
02
An operator speaks
Your loved one's profile appears on screen, name, address, medical notes, contacts.
03
Help is arranged
Family, a neighbour or emergency services are called, depending on what's needed.
04
We follow up
The family is updated and the call is logged so nothing is lost between shifts.
A real Hong Kong voice, in seconds.
Operators are trained in de-escalation, first-aid guidance and elder communication. They stay on the line until help arrives, and they speak the way a neighbour would.
Enquiry line 2333 3235 · Open 24 hours
Built to keep working
Three languages
Cantonese, English and Putonghua on every shift.
Backup power
The centre and the home units both keep running through outages.
Logged and reviewed
Every call is recorded in the customer's file for follow-up.
Let's get them protected.
Send us a few details and our monitoring team will call you back, usually the same day.