24/7 Emergency Support CentreEasilink GoGo out with ease, Go wherever you like
Whether it's a stroll downstairs or yum cha with friends, Easilink Go goes with them. With location search and one-press connection, a professional team is on standby for every step outside.
One-Touch SOS
In an emergency, one press of the SOS button connects straight to our Emergency Support Centre, with professional support 24/7.
Location Search
We can find the user's current location so help reaches them faster, adding peace of mind to every trip out.
Easy Calling
Local calls and free SMS, plus speed-dial keys, make everyday calls and emergency contact simple.
I always carry this phone when I go out now. Wherever I am, if I feel dizzy or unwell, one press and someone's there to help. It really puts my mind at ease! My daughter bought it for me, and she calls me on it all the time. So thoughtful!
Mrs Cheung, 75, Easilink Go user for 3 years
Every time a user calls, I do my very best to help. Sometimes our elderly friends don't call because something's wrong. They just want someone to chat with. Hearing them laugh happily on the other end makes this job truly meaningful.
Sandy, 15 years of service
A professional team, always watching over
Peace of mind for you and your family
Our 24-hour Emergency Support Centre is ISO 9001 certified, with a rigorously trained team ready to handle any emergency.
We listen warmly and carefully to every user's needs, and quickly arrange the most suitable support.
We speak many dialects, including Shanghainese, Chiu Chow, Hakka, Hokkien, San Wui, Minnan and Indonesian, so language is never a barrier to care.
9 Care Services for Every Need
Emergency Ambulance & Police Dispatch
If the user feels unwell or faces sudden danger, one press of the alarm and our 24/7 support centre will call an ambulance or the police as needed.
Hospital Follow-up & Family Notification
If the user needs to go to hospital, we follow up throughout and notify designated family or emergency contacts right away, so they can be there quickly.
Clinic Bookings & Medication Reminders
We help book Hospital Authority general outpatient appointments and set reminders for medication and follow-up visits, keeping health routines on track.
Medical Records Shared with Care Teams
When needed, we give healthcare providers accurate personal medical information so they can understand the situation straight away and treat efficiently.
Free Regular Device Checks & Repairs
Free, professional regular inspections and maintenance keep the alarm system working at all times, for real peace of mind.
Cold & Hot Weather Alerts
When the Observatory issues cold or very hot weather warnings, we proactively remind users to keep warm or stay cool.
Social Service Referrals (Meals & Home Help)
Based on the user's daily needs, we refer them to welfare organisations or volunteer groups and help arrange suitable support.
Community & Everyday Information
For any everyday question, users can press the alarm anytime and our friendly support officers will patiently help.
Visitor ID Checks & Contacting Family or Social Workers
If unsure about a stranger at the door, users can press the alarm and our officers will verify the visitor's identity, reducing the risk of scams.
Smart Home Essential24/7 Round-the-Clock Protection
Easilink Home Wireless Personal Alarm
Is your loved one home alone for long periods? Worried about them alone in the bathroom, or getting up in the middle of the night? Easilink Home gives your family an instant, reliable way to call for help!
24/7
Professional emergency support centre
Plug & Play
Flexible placement options
Remote Help Button
Waterproof, wearable, always within reach
Caring for seniors, together with you
From practical care tips and emotional wellbeing to emergency plans, Easilink is with you at every step of caregiving.
New Caregiver Guide
Practical caregiving skills to help you handle every detail with confidence.
Caregiver Wellbeing Support
Learn to release stress and manage emotions, and find balance between life and caring.
Emergency Response Guide
Prepare emergency information and plans in advance to handle the unexpected calmly.
Need help?
Want to know more about the Easilink Go mobile personal alarm? Give your loved ones round-the-clock peace of mind. Contact our team anytime!